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Refund Policy

1. General Policy

We understand that circumstances may change, and sometimes a project needs to be canceled. Our goal is to provide fair and transparent guidelines for refunds to ensure both our clients and our agency are treated fairly.

2. Eligibility for Refund

  • Refunds may be issued under the following conditions:
  • The project is canceled before any work has been initiated.
  • A significant delay or failure in project delivery occurs due to our agency's fault.
  • The client encounters issues with the quality or scope of the delivered work that cannot be reasonably resolved.

3. Refund Process

  • To request a refund, clients must submit a written request to [email protected] The request must include the project details, reasons for the refund, and any relevant supporting documentation.
  • Our agency will review the refund request within 3-4 business days and communicate our decision to the client.

4. Refund Options

  • Depending on the specific situation, refunds may be provided in one of the following ways:
  • Full Refund: If the project is canceled before any work has begun or in the case of a significant delivery failure.
  • Partial Refund: In cases where a partial portion of the project has been completed but the overall project cannot proceed as originally agreed upon.
  • Credit Towards Future Projects: We may offer a credit equivalent to the refund amount, which can be used for future services with our agency.

5. Non-Refundable Fees

  • Certain fees are non-refundable, including but not limited to:
  • Initial consultation fees.
  • Fees for completed and approved work.
  • Third-party expenses incurred on behalf of the client (e.g., stock photos, domain registration, third party services).

6. Client Responsibilities

Clients are expected to provide clear project requirements, feedback, and timely responses to our team’s inquiries. Failure to do so may impact the eligibility for a refund.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies if you prefer.

8. Dispute Resolution

If a dispute arises concerning the eligibility of a refund or the refund amount, both parties agree to attempt to resolve the issue through amicable negotiation.

9. Changes to the Refund Policy

Compass Design Co. reserves the right to modify this refund policy at any time. Updated policies will be posted on our website, and clients will be notified of any changes.

10. Contact Us

For refund requests or any questions regarding this policy, please contact us at [email protected]

By engaging with Compass Design Co., clients agree to abide by this refund policy. We encourage clients to thoroughly review this policy before entering into any agreements with our agency to ensure mutual understanding and satisfaction.

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